If applicable, consult the man page to be sure you are using the command
correctly. In many cases, other students may be of help. If the problem persists,
you suspect a machine is down, or can not access files you previously had
access to, send e-mail to email@example.com
Describe the problem as thoroughly and succinctly as possible, including as
necessary, the name of the command, the path of the command, the machine
in question, and other pertinent symptoms/conditions. In some cases it may
be necessary to include the conditions required to duplicate the problem.
Mail sent to firstname.lastname@example.org is entered
into the tech queue of the Department's ticket system and is read by the technical
support staff. In most cases, we can respond to your request rather quickly,
however some requests will take longer. Please be patient.